Thank you so much for shopping at Lily & Grace Clothing! When it comes to purchasing online I know how difficult it can be to determine what works for you. With that in mind I want to make the return/exchange process as easy for you as possible.
The online return process will generate a shipping label on what you are returning. The cost of this label will be deducted from your refund once we process your return, upon receiving and inspecting the item(s) returned.
Below you can find our full policy as well as a few exceptions and Frequently Asked Questions regarding our return process. If you have any questions at all, please Contact Me via email: firstname.lastname@example.org and I'll be happy to help!
Unwashed, unworn and unused merchandise may be exchanged for store credit within 7 days of delivery date. You are responsible for shipping the original item back & original shipping charges will not be refunded.
Once returned item(s) is/are received, your item will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, you will receive an email with a credit code to use on a future purchase.
Currently we only process exchanges to customers that receive (an) incorrect or faulty item(s). Contact us directly if you have any questions regarding exchanges.
Promo codes are not valid on prior purchases. Items purchased with a promo code may be returned within 14 days of purchase for a store credit of the price paid for the item(s). Shipping charges will not be refunded. Expired promo codes will not be accepted.
Items marked *Sale* or *Final Sale* are not eligible for a return/exchange.
*Items smelling of perfume or marked with makeup are not valid for return*
*Any items returned that fall into the categories listed above that are nevertheless authorized or any other authorized returns that fall outside of the policy guidelines for whatever reason may be subject to a $5 restocking fee that will be deducted from your refund*